PROVIDING YOU HIGH HIT RATE 100-140 RELIABLE TEST TUTORIAL WITH 100% PASSING GUARANTEE

Providing You High Hit Rate 100-140 Reliable Test Tutorial with 100% Passing Guarantee

Providing You High Hit Rate 100-140 Reliable Test Tutorial with 100% Passing Guarantee

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q265-Q270):

NEW QUESTION # 265
A user wants to configure their Mac to automatically update whenever a new software update is available.
To which section of the System Settings should the IT support technician direct the user to enable this feature?

  • A. Network
  • B. Users & Groups
  • C. Security & Privacy
  • D. Software Update

Answer: D

Explanation:
Correct Answer. A. Software Update The Software Update section within System Settings allows users to manage preferences for downloading and installing macOS updates. Here, users can enable settings to automatically check for updates, download them, and install them when available, ensuring the system remains up to date.
Option B is incorrect because the Network section manages connections to the internet and networks but does not include options for managing software updates.
Option C is incorrect because Users & Groups deals with user account management and permissions, not system software updates.
Option D is incorrect because Security & Privacy focuses on settings related to the security of the Mac, including firewall and file encryption, but not on software updates.


NEW QUESTION # 266
A user working from a remote office needs to provide the MAC address of their Windows 10 laptop to register it on the corporate network.
Which of the following methods should the IT support technician suggest to the user for retrieving this information?

  • A. Use the Network and Sharing Center to find the MAC address under "Wireless Properties"
  • B. Go to Control Panel > Network and Internet > Network Connections, right-click the adapter, and select "Status"
  • C. Open Command Prompt and type getmac
  • D. Navigate to Settings > Network & Internet > Ethernet

Answer: C

Explanation:
Correct Answer. B. Open Command Prompt and type getmac The getmac command is a simple and direct method for retrieving the MAC address of all network interfaces on a Windows machine, making it ideal for quickly providing the necessary information for network registration.
Option A is incorrect because it involves multiple steps and provides additional unnecessary information, making it less efficient than the getmac command.
Option C is incorrect because it only displays settings related to Ethernet and does not directly show the MAC address.
Option D is incorrect because while you can access MAC address information via Network and Sharing Center, it is more convoluted compared to directly using a command line tool.


NEW QUESTION # 267
What is a key reason why help desk technicians are often targets of social engineering attacks?

  • A. They are trained to be helpful and may overlook security protocols
  • B. They work in isolated environments without support
  • C. They are typically new employees with less experience
  • D. They have limited access to technical systems and data

Answer: A

Explanation:
Help desk technicians are trained to assist users and resolve issues efficiently, which can sometimes make them susceptible to social engineering if they prioritize helpfulness over strict adherence to security protocols.
Option A is incorrect because help desk technicians often have significant access, not limited.
Option B is incorrect because being a new employee is not a generalizable trait of help desk technicians.
Option D is incorrect because help desk technicians typically work in team environments and have access to support.


NEW QUESTION # 268
What is a technician's best practice for disposing of documents containing PII?

  • A. Dispose of documents with PII in regular waste bins for convenience
  • B. Shred documents containing PII before disposal to prevent data recovery
  • C. Store documents containing PII indefinitely as a backup
  • D. Leave the responsibility for document disposal to non-technical staff to avoid task overload

Answer: B

Explanation:
Correct Answer. B. Shred documents containing PII before disposal to prevent data recovery Shredding documents is a secure method to ensure that PII cannot be reconstructed or retrieved from discarded materials, complying with data protection standards.
Option A is incorrect because regular waste disposal does not protect against unauthorized recovery of sensitive information.
Option C is incorrect because indefinite storage can lead to unnecessary risks and clutter; documents should be securely disposed of when no longer needed.
Option D is incorrect because data protection is a responsibility of all staff, especially those handling sensitive information; delegating such tasks without proper protocols may lead to compliance issues.


NEW QUESTION # 269
An IT support technician receives a call from a user who reports that "nothing is working." What is the first step the technician should take to effectively define the problem?

  • A. Escalate the issue to a higher-level support team immediately
  • B. Gather more specific information about what isn't working and any error messages seen
  • C. Advise the user to check their internet connection
  • D. Ask the user to restart their computer and call back if the issue persists

Answer: B

Explanation:
The most effective initial step in defining the problem is to gather detailed information about what the user means by "nothing is working," including specific functionalities that are failing and any error messages displayed. This approach ensures a precise definition of the problem, which is crucial for effective troubleshooting.
Option A is incorrect because restarting the computer may not address unknown issues and could result in loss of unsaved work or error messages that might help in diagnosing the problem.
Option C is incorrect as escalating the issue without specific details can lead to unnecessary delays and inefficiencies in the support process.
Option D is incorrect because suggesting checking the internet connection presumes a cause without adequate information about the actual issue.


NEW QUESTION # 270
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